FAQs
Carbon Levy
How much is the Federal Fuel Charge and where can I get more information on it?
The Federal Government implemented a Federal Fuel Charge to replace the repealed Carbon Levy in January 2020. The rates for January to April 2020 were released as $1.05/GJ for natural gas, increasing to $1.58/GJ April 1st 2020. It will increase annually April 1st each year after to 2022. For more information, click here.
Line Locates
Why can't I just phone utilities companies directly to have my lines located?
To call Alberta One Call at 1-800-242-3447 is a free service and is required by us so we have the proper documentation necessary.
Each utility company flagged by a request is responsible for locating their own specific lines.
In order to ensure that all the necessary utility companies are coordinated to come out it is necessary that all locates go through Alberta One Call. We receive such a large volume of locate requests in the warmer months that in order to ensure all are handled efficiently and in a timely manner, we require that they are submitted to us through Alberta One Call.
Permits
When do I need a permit and who requests it?
Permits are required any time you are requesting a meter or are adding a secondary to your current load.
It is also required if you are adding or updating a new appliance. You can request one yourself or have your gasfitter request one.
If you have a gasfitter doing the work, they should obtain the permit for you. "Homeowners permits" are required if you are doing the work yourself and require us to come out and observe a pressure test.
Gas Permits can be applied for through Alberta Safety Codes.
Updating Contact Information
If I want to make sure you have the most current contact information how should I let you know?
Easy! Call us at 780-957-3792 or email us at admin@esgas.ca.
No Gas
My gas is out, what should I do?
Give us a call and we will try and help trouble shoot the issue with you over the phone if we can.
Pipeline Crossing or Proximity Agreements
Who do I contact if I need to get a pipeline crossing from ESGAS?
Please email admin@esgas.ca with your inquiries.