FAQs

Effective April 1, 2025 the Federal Fuel Charge will be removed!

On March 15, 2025, the Government of Canada announced that it will be removing the Federal Fuel Charge.

Your Natural Gas Utility will no longer be required to report on or pay the charge for all types of fuel, including marketable natural gas, consumed after March 31, 2025.

For information and inquiries on the Federal Fuel Charge, please visit:

https://www.canada.ca/en/revenue-agency/services/tax/excise-taxes-duties-levies/fuel-charge.html

Why can't I just phone utilities companies directly to have my lines located? 

To call Utility Safety Partners at 1-800-242-3447 is a free service and is required by us so we have the proper documentation necessary. You can also submit your Click Before You Dig form online at Utility Safety Partners.

Each utility company flagged by a request is responsible for locating their own specific lines. 

In order to ensure that all the necessary utility companies are coordinated to come out it is necessary that all locates go through Utility Safety Partners. We receive such a large volume of locate requests in the warmer months that in order to ensure all are handled efficiently and in a timely manner, we require that they are submitted to us through Utility Safety Partners. 

When do I need a permit and who requests it? 

Permits are required any time you are requesting a meter or are adding a secondary to your current load.

It is also required if you are adding or updating a new appliance. You can request one yourself or have your gasfitter request one. 

If you have a gasfitter doing the work, they should obtain the permit for you. "Homeowners permits" are required if you are doing the work yourself and require us to come out and observe a pressure test. 

Gas Permits can be applied for through Superior Safety Codes.

If I want to make sure you have the most current contact information how should I let you know? 

Easy! Call us at 780-957-3792 or email us at admin@esgas.ca. 

My gas is out, what should I do? 

Give us a call and we will try and help trouble shoot the issue with you over the phone if we can.  

Who do I contact if I need to get a pipeline crossing from ESGAS? 

Please email jon@esgas.ca with your inquiries.